One of the largest independent equipment hire companies in the Northwest of England, Smiths Equipment Hire, have achieved their market leading position through continuous investment in the most up to date plant and machinery, supported by the highest levels of customer support, training, dedicated qualified staff and facilities. With a network of branches at locations across the Northwest, Smiths are able to offer a regional service that is second to none. No matter how remote or specialised the requirements may be, they will deliver. Their mission statement is: Cost Effective Quality Solutions On Time Every Time.
Through their continued investment in technology, they offer their account customers on-line live data on any equipment they may have on hire, at anytime – day or night. They were recently awarded the Passionate Independent Hirer of the Year award which confirms the industry’s view that Smiths care passionately about their customers. Smiths have a fleet of over one hundred access platforms and an extensive array of plant, tools and equipment to hire.
“Syrinx does exactly what it says on the tin”
David Smith, Director, reports that “Smiths were in the process of evaluating hire management software solutions from two major suppliers, one of which had provided the system we were running. Both offerings were Windows based and did pretty much the same things in fairly similar ways to each other. Then along came Higher Concept Software. Their Syrinx software seemed to ‘do exactly what it says on the tin.’ There were no fancy bells and whistles, just straight forward uncomplicated control. It was a revelation. Although not the cheapest option, Syrinx seemed to ‘fit our company’ and Higher Concept Software gave the impression of honesty and integrity.
“Unparalleled support during implementation”
“On talking to other hire companies who had adopted Syrinx we got the impression of satisfied customers who all praised Higher Concept Software for their unparalleled support during implementation. We found this to be true. No problem was too great and there were no ‘extra charges’ for unforeseen difficulties. All of our staff took to Syrinx with the absolute minimum of training. If you are familiar with Windows and the hire industry, you will pick up Syrinx almost immediately.”
“Proving to be the best investment Smiths have made in a long time”
“The introduction of the customer web portal that enables our account customers to view their account information on-line anytime is turning out to be a very strong leverage in attracting business, and it was a breeze to implement. As we progress we will be working alongside Higher Concept Software to develop Syrinx to meet our future requirements, safe in the knowledge that the ‘partnership’ will produce effective results. The evaluation and consequent implementation of our new hire management system was bound to be a long and arduous journey but we are glad that we chose Higher Concept Software and Syrinx to do the job, as it made the whole process easier and it is proving to be the best investment Smiths have made in a long time.”