Established in 1977, Toucan Hire Services is a family run, local, independent tool hire company based in East Anglia. With busy depots in Norwich, Wymondham and Diss, the Toucan team rely on robust hire management software to ensure that they are able to go that extra mile for their loyal customer base.
However, their mission to find a reliable hire software provider has not been an easy one. Managing Director Jon Freeman has very painful memories of the chaos his business was in before he talked to Higher Concept Software about Syrinx. Jon says, “The first system we used became unstable, unreliable and slow. We then moved to a very expensive competing programme, but we had so many issues first with the accounts side and then with the hire program itself that my business was pretty much derailed. It became clear to us that we were spending too much time on I.T. issues, at the expense of our own business development.”
“In 2006 we were left with no choice but to move again to a third system. We chose Syrinx as the price was very reasonable and we’d heard the support was excellent. It worked straight away, was quick and easy to install and set up with our equipment and customers, linked seamlessly with Sage and got my business back on track.”
Jon reports that he was very impressed with the Syrinx implementation process, saying “We spent a very in depth morning with instructors and most of my staff were up and running straight away with it. It is fast and very straightforward and the paperwork is very clear.”
Toucan has also noticed a marked improvement in communications between its depots thanks to Syrinx. “Our ADSL lines aren’t very reliable between the depots”, says Jon, “but Syrinx doesn’t fall over because of our poor communications. I’m a big fan of its accuracy and ease of use.”
“Everyone who runs a hire company should buy Syrinx.”
As with most Higher Concept Software customers, Toucan tends to call the support desk more about practical user queries than problems with the software. “The support is immediate. It is fantastic, I must add, to be able to phone support and ask ‘How do I…’ rather than ‘Does it do…then why not?’” notes Jon. He goes on to say, “We will stick with Higher Concept Software – they’re a great team and rock solid in reliability. Everyone who runs a hire company should buy Syrinx.”
Katy Williams, Sales and Marketing Director at Higher Concept Software responds, “We were glad to assist Jon when he most needed it. If anyone in the hire or rental industry needs proof that Syrinx is the best hire software system on the market, the Toucan story should do it.”