The Tool Store – Expert

Challenge:

The Tool Store had previously used two other software systems that were not keeping up with the growth demands this southern Australian leading tool hire, parts and repairs company was experiencing. With over 700 accounts, they needed a streamlined, easy-to-use inventory management system to allow them to provide the exceptional customer service.

Solution:

They selected Point of Rental Software and they were able to convert and transfer the large amount of data. Due to the ease of use, the team was eager to learn the system and training was completed quickly. Point of Rental’s integrated website solution through RentalHosting.com, provides a Customer Portal which allows The Tool Store to take web payments and improve customer service. This also gives their preferred customers protected access to their account information, including current balance, last payment amount, date and past due amounts. Quotes, reservations, on rent contracts, invoices and statements can be viewed and printed from there, giving their customers the freedom to access data securely and save time and money.

Results:

Since working with Point of Rental Software, The Tool Store saved over 80 hours a month, allowing them to continue to grow their business. Point of Rental’s customer service has been a testament of what they want to provide for their customers and The Tool Store couldn’t ask for more. Matt Eastburn, Director of The Tool Store stated, “Point of Rental is my whole business now. It does my inventory management right through to our service orders and customers repairs.”

Leave a Reply

Let's Connect

Pardot iFrame Resizing

Swipe left or right

Rental Equipment Register's Innovative Product Awards

Rental Equipment Register’s Innovative Product Awards recognize the most innovative new developments in the rental equipment industry each year.

  • 2018: Winner, UnLockIt App
  • 2017: Winner, Inspection App
  • 2016: Winner, Rental Elite
  • 2015: Winner, Contract Fulfillment
  • 2014: Winner, Rental Essentials
  • 2011: Winner, Dispatch Center’s GPS Integration / Mobile Website Hosting
  • 2010: Winner, Wireless Alerts
  • 2008: Winner Dispatch Center Module

Hire Association Europe and Event Hire Association

Independently judged, the Hire Awards of Excellence acknowledge the successes of hirers and suppliers, along with the incredible individuals who set the standard.

  • 2018: Supplier of the Year (Finalist)
  • 2018: Supplier of the Year (Finalist)

Cloud Innovation World Cup

The Cloud Innovation World Cup, created in 2009, aims to foster cutting-edge solutions and applications for cloud computing. Hundreds of contestants from over 60 countries submit innovative cloud-based solutions, making the Cloud Innovation World Cup one of the leading competitions in the field.

  • 2015: Finalist, Rental Essentials

The Cloud Awards

The Cloud/SaaS Awards aim to celebrate excellence and innovation in the scope of cloud-based “solutions as a service”.

  • 2017: Finalist, Kiosk (Best Product for Productivity)
  • 2016: Finalist, Web Storefront (Best SaaS in the U.S.)
  • 2015: Winner, Rental Essentials (Best SaaS in the U.S.)

inTents Reader's Choice

InTents Magazine invites its readers to select the best of the best in 20+ categories each year – winners are determined based on reader ratings.

  • 2018: Winner, Computer Software

ALH

Access, Lift, and Handlers’ awards celebrate the best of the North American aerial platform industry.

  • 2014: Winner, Mobile Workforce (Rental Technology)
  • 2017: Winner, Inspection App (Access Rental Innovation)

Inc.5000

Inc. Magazine tracks the fastest-growing private companies in America, based on three-year growth percentages.

  • 2017: No. 2750
  • 2016: No. 3909
  • 2014: No. 4734

InfoComm

The Awards recognize the best new products introduced from the previous year, for either the staging market or the AV rental market.

  • 2016: Winner, Rental Expert (Best Rental Management Software)

HAE EHA

Independently judged, the Hire Awards of Excellence acknowledge the successes of hirers and suppliers, along with the incredible individuals who set the standard.

  • 2018: Supplier of the Year (Finalist)
  • 2017: Finalist, Rental Expert, Event Industry Product of the Year

InfoComm

The Awards recognize the best new products introduced from the previous year, for either the staging market, or the AV rental market.

  • 2016: Winner, Rental Expert (Best Rental Management Software)

ALH

Access, Lift, and Handlers’ awards celebrate the best of the North American aerial platform industry.

  • 2014: Winner, Mobile Workforce (Rental Technology)
  • 2017: Winner, Inspection App (Access Rental Innovation)

Inc.5000

Inc. Magazine tracks the fastest-growing private companies in America, based on three-year growth percentages.

  • 2017: No. 2750
  • 2016: No. 3909
  • 2014: No. 4734

inTents Reader's Choice

InTents Magazine invites its readers to select the best of the best in 20+ categories each year – winners are determined based on reader ratings.

  • 2018: Winner, Computer Software

Rental Equipment Register’s Innovative Product Awards

Rental Equipment Register’s Innovative Product Awards recognize the most innovative new developments in the rental equipment industry each year.

  • 2018: Winner, UnLockIt App
  • 2017: Winner, Inspection App
  • 2016: Winner, Rental Elite
  • 2015: Winner, Contract Fulfillment
  • 2014: Winner, Rental Essentials
  • 2011: Winner, Dispatch Center’s GPS Integration / Mobile Website Hosting
  • 2010: Winner, Wireless Alerts
  • 2008: Winner Dispatch Center Module

The Cloud Awards

The Cloud/SaaS Awards aim to celebrate excellence and innovation in the scope of cloud-based “solutions as a service”.

  • 2017: Finalist, Kiosk (Best Product for Productivity)
  • 2016: Finalist, Web Storefront (Best SaaS in the U.S.)
  • 2015: Winner, Rental Essentials (Best SaaS in the U.S.)

Cloud Innovation World Cup

The Cloud Innovation World Cup, created in 2009, aims to foster cutting-edge solutions and applications for cloud computing. Hundreds of contestants from over 60 countries submit innovative cloud-based solutions, making the Cloud Innovation World Cup one of the leading competitions in the field.

  • 2015: Finalist, Rental Essentials