Powered Access Services were established in October 2003 and specialise in the hire and sales of access platforms. They operate out of three depots, located in the Midlands, London and Scotland. They offer a comprehensive, continuously growing fleet of over 300 self-propelled Scissors and Booms. Their commitment to continual investment guarantees customers the most modern and technically advanced products in the market.
Wherever possible, equipment can be adapted to suit the specific requirements of the customer to ensure any access and ground loading restrictions are taken into account. Safety is a high priority and all the machines are checked and maintained by a team of experienced engineers before customer delivery. Powered Access Services also offers an IPAF (International Powered Access Federation) standard training course to ensure all personnel are suitably qualified to use the required equipment.
After being initially impressed by the potential of the software, two of Powered Access Services’ sales people organised for Higher Concept to visit the hire company’s premises for an on-site meeting to discuss and illustrate how Syrinx could help their business. Syrinx was subsequently installed and Powered Access Services went fully live just two weeks after installation.
“Syrinx is excellent!” says Rebecca Knight of Powered Access Services. “Our previous system wasn’t very user-friendly but our staff have adapted to Syrinx Powered Access Services brilliantly. Everyone is getting on really well with it”. When asked for her overall opinion of Syrinx, Rebecca says: “Syrinx saves you a lot of time and hassle. It is easy to use and you can do what you want. It is very flexible. Our previous system would only allow you to invoice on Fridays, resulting in us having to come into the office one Boxing day! Syrinx doesn’t have any such restrictions, it can invoice in advance or back-date”.
Higher Concept Software’s account managers and trainers have all had previous experience working in the hire industry, which means they understand the hire industry’s unique requirements and issues. The support desk team is also sympathetic to the needs of both expert and novice users alike. “The support desk is very good. We are pleased with it.” says Rebecca.