Alandale Plant Ltd, based in Pevensey, East Sussex, have been loyal members of the CPA since they set up business, 28 years ago. They offer a comprehensive range of plant for hire, from a 10mm drill to a three tonne dumper. They also have a vast range of air (pneumatic) equipment including blast machines, augers, and rock drills plus general plant, micro and mini excavators, and dumpers. Experts in repairing all types of plant and machinery, including hydraulic pipes and fittings either from their workshop, or from their mobile repair vans for onsite work, Alandale’s customers can rely on their speedy and effective service.
Alandale’s goal is to run a fast, friendly and efficient service that ensures that their customers have the right tools for the job, in the right place, at the right time. The business finds Higher Concept Software’s feature rich Syrinx package invaluable for its day to day operations, and utilises the software for contracts, amendments, hire fleet, sales, invoicing, CRM, operated accounts, workshop, purchasing, reporting and administration.
Best package available
Syrinx was introduced four years ago because Alandale wanted to integrate their systems and improve efficiency. It was the best package available, and it suited their needs as it linked in to Sage 50, which the company was running at the time. Tony Davis, Managing Director of the business, reports that his employees responded very positively to the implementation of the software. “It was easy, as most of the data was taken from Sage Line 50. We all had a couple of introductory days, and then we went live. It was very simple to get the hang of.”
Higher Concept Software has a dedicated support desk for Syrinx, which Tony’s staff have contacted from time to time. He notes, “The team are always efficient, very knowledgeable and they handle our queries quickly.”
The system is incredible
Tony is most impressed with Syrinx’s invoicing function, which he says saves him two to three days of administrative work each month. He notes, “The system is incredible. You just can’t go wrong – it’s absolutely brilliant.” The company is very proud to have been accredited Investors in People status, having also been given Buy With Confidence approval from the Trading Standards Institute. Tony attributes their success to his decision to implement Syrinx. He says, “Thanks to Syrinx and the time it has saved us, we’ve been able to concentrate on training our staff effectively on an ongoing basis, and we can now offer an even better service.” Alandale are, in fact, so pleased with the software that Tony states, “I’d give a score of 10 out of 10 for Syrinx. I wouldn’t look anywhere else. There are cheaper packages out there, but you get what you pay for.”